Sinergie, your Pony Express in  Milan CALL US: 02.53.73.73

Terms and Conditions

Terms of Sale
Dear customer ,
Please note that the general conditions of sale, shown below, indicate in compliance with the regulations to protect the consumer, the terms and conditions with which to purchase online on the website of Sinergie Express , from now on referred to as the Seller, the products of his interest in a safe, easy and convenient. Therefore we invite you to read and accept in order to proceed with the purchase .

I. SUBJECT

These general conditions of sale govern the sale of products marketed by the Seller to users consumers and users acting for purposes relating to the business activities.
These terms and conditions shall take effect on the date of acceptance of the same by the customer on the site , which is to all intents and purposes as acceptance pursuant to art. 1341 of the Civil Code.
The company reserves the right to modify at any time the present general conditions of sale reporting them on the site .
It disclaims any contractual or non-contractual in to the company for direct or indirect damages to persons and / or things caused by non-acceptance, even partial, of an order.

II . RULES 'OF PURCHASE

The purchase of products takes place through access to the site and its registration . For each of the products is available on the website containing a description of the main features of the same. All support information for purchase are intended as generic information .

It is understood that the picture accompanying the description of the product may not be fully representative of its characteristics, but differ in color, size, and accessories in the picture.
The correct order is confirmed by the Seller with an automatic response by e- mail, sent to the email address supplied by the customer at the time of registration . This confirmation message will contain an " order number " to be used in the case of any communication with the company. The message will contain all the data entered by the customer agrees to verify the correctness and communicate any necessary corrections .

In the case of non-acceptance, the seller guarantees timely notification to the customer.

III. RULES 'OF PAYMENT

All prices on this website are retail prices and, therefore, inclusive of VAT.
Prices can change without notice , and the only correct price is to be understood that stated at the time of order confirmation.
On certain products subject to price promotions , the seller reserves the right to accept orders by reducing the amount upon notice to and acceptance by the customer , failing which the order will be canceled.

In the case of purchase of goods with payment "credit card " , together with the completion of the online transaction, the reference bank will authorize only the amount of your purchase. The amount for the delivered goods, even partially, will be charged to the credit card of the customer only upon delivery of the ordered goods to the carrier.

For more information or to receive support may contact the seller or the customer support team at no. phone at the times indicated , the cost of the call is 12 cents per minute from fixed and variable depending on the operator by phone.

The dispatch of the goods takes place only after acceptance of the order and receiving the accreditation .
In the event of cancellation, either by the customer or in the case of non-acceptance of the same by the seller , will be the cancellation of the same and release the amount involved ( the release times depend exclusively on the banking system ) . The cancellation of the transaction , the seller can not be held liable for any damages resulting from the release by the banking system .

The seller reserves the right to ask the customer additional documents proving ownership of the credit card. In the absence of documentation of sending the seller reserves the right to refuse the order .
The security of transactions is guaranteed by a system of data encryption (SSL) and by direct links , protected and certified .

IV. RULES 'OF DELIVERY

For every order placed with the seller gives the sales document of the material. For the issuance of the invoice, the information provided by the customer when ordering. The customer may request a copy of the invoice or receipt within the period of three months from the issue .

Delivery costs are borne by the customer and are indicated in the order process.
No responsibility can be attributed to the seller in case of delay in the order or delivery of the order . At the time of delivery, the customer is required to check:
- That the packaging is not damaged or wet or otherwise altered ;
- That the number of packages is as indicated in the transport document .

Any damage to the product or the packaging or the mismatch of the information must be immediately reported to the carrier by putting SUBJECT TO INSPECTION WRITTEN on a proof of delivery courier . Once you have signed the Courier , the Customer may not oppose objection on the external characteristic of the delivered goods.
In the case of non-collection within 5 working days of material in storage at the warehouses of the courier because of repeated inability to deliver to the address specified by the customer when the order, the order will be canceled.

V. LEGAL WARRANTY & RETURN POLICY

1 . LIMITED WARRANTY

The purchased products are always accompanied by a legal warranty that covers defects in manufacturing and compliance (eg malfunctions, failures and breakages caused by normal use, defects of the property) of the same products for 24 months from the date of delivery of the product.

The legal guarantee can not be relied on by those who have purchased the products as part of its business or professional activity , indicating their VAT .

This warranty gives legal right to require the seller:

chosen by the consumer , repair or replacement, without charge, provided that the required solution is impossible or prohibitively expensive than the alternative considered : the extent of the defect , the value of the product free of defect and the possibility that the alternative can take place without significant inconvenience to the customer;

in case of repair or replacement are impossible , prohibitively expensive or are late or involve significant inconvenience to the customer and not effective to solve the problem the customer is entitled to ask for a price reduction or termination of the contract . In determining the amount of the reduction or the amount to be refunded must take into account the use of the asset. In any case, for minor defects for which it was not possible to proceed with the repair or replacement of the product will not be able to rescind the contract.

That the seller repair or replace the product within a maximum 60 days from the delivery of the same at the point of sale , excluding the time required to procure spare parts not readily available.

In order to make a warranty claim , the customer must by law:

maintain and furnish proof of purchase;

report the defect within two months from its discovery;

2 . RIGHT OF WITHDRAWAL

Online customer acting as a consumer is given the right to withdraw from the contract , as provided by Articles . 64-67 of Legislative Decree no . N . 206/2005 , known as the Consumer Code.
It should be noted that this right is reserved only to natural persons , ie those consumers who are acting for private purposes unrelated to his profession. There is no right of withdrawal for legal and natural persons who act , in reference to the purchase agreement, in the professional arena .

Pursuant to and within the limits of art . 64 of the Consumer Code , the consumer may, within 10 working days from receipt of the products purchased , to exercise the right of withdrawal, consists in the possibility of returning the goods received and to obtain a refund of the price paid , without penalty and without to specify the reason .

This right applies to all products purchased online on this site , with the exclusion of audiovisual or computer software products delivered sealed and then opened by the customer .
The costs of returning the product shall be borne by the consumer.

The right of withdrawal is lost if the product is not returned intact to the absence , for example, integral elements of the product ( accessories, cables, manuals, etc. . ) Or because the product is damaged due to causes other than transportation by the Seller to the consumer, not previously been reported .
Without limitation of the right of withdrawal upon delivery of the product the consumer, who has reason to believe that the product has been damaged during shipping , you must refuse the delivery or accept it with the express reservation .

Any withdrawal of packages intact must be made by the client by adding the word " NECK IN ITS ENTIRETY , WITHDRAWAL SUBJECT TO CONTROL CONTENT " on the appropriate document (Art. 1698 Civil Code ) . Any anomaly will then be notified within eight days.


Procedure for exercising the right of withdrawal

To exercise the right of withdrawal must be sent within 10 working days from receipt of the product purchased , a communication which is clearly his intention to withdraw from the purchase contract.
Such notice must be sent by registered letter with acknowledgment of receipt.


The notice may be sent, within the same term , by telegram ( address shown above )


The consumer will then have to provide , using a courier of your choice, shipping of the product ( if possible in their original packaging and , in any case , always carefully packed ) and complete with all accessories , instruction manuals and all that originally contained .
The consumer must make such shipment within ten working days from the date on which sent the notice of exercise of the right of withdrawal.

important Notes

The shipping charges and the responsibility for the goods during shipment , as required by law, shall be borne by the consumer.
It is therefore recommended that they be insured with the carrier chosen , taking care to pack the goods carefully , if possible by inserting the original packaging in an outer box , and , in any case , to avoid damaging the product with adhesive tapes, labels, etc. . The product must be returned undamaged and complete with all its parts and accessories , including any warranties , instructions, licenses , cables, etc. . In the case of transport damage occurred during the return , the Seller will report the damage to the consumer within five working days of receipt of the product, allowing the consumer to make a complaint to the carrier used for transport. The damaged goods will be made available for your collection and at the same time the withdrawal request will be canceled.
Except as hereinafter provided in the case of partial withdrawal, the Seller will refund , within 30 days from the date on which the Seller is aware of the exercise of the right of withdrawal , the full amount of the purchase and the cost of transportation for delivery , by transfer credit card or by bank transfer to the account specified by the consumer, shall be borne by the latter shipping charges to return the product.

If the termination was partial (ie, concern only a part of products delivered in a single delivery ) , it is excluded the reimbursement of costs incurred by the consumer for the delivery of the goods at the time of purchase.
Regarding purchases with pick-up at a point of sale by the Seller , the right of withdrawal does not apply because it is not about distance selling. In fact , in that case , the consumer has only booked the product on the Internet, but has not yet purchased and for that must go to the point of sale.

Request to Cancel Order

The purchase order may be canceled if full at the time of the request for cancellation , it is still in the process of preparing the shipment of the product and, in any case, if the amount has not yet been received , in which case will not be charged no cost to the customer.

If at the time of the request for cancellation of the order to purchase the product is already assigned to the carrier or, in any case , the amount has been collected , the consumer must exercise the right of withdrawal and return the goods to the seller .

To this end, it is necessary to follow the above procedures for exercising the right of withdrawal.
For more information you can contact us by clicking below:

VI. APPLICABLE LAW

The sales contract between the customer and the venditores'intende concluded in Italy and governed by Italian law . As stated otherwise apply the Italian law on the subject.
For the resolution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, ie a person who buys goods for purposes not related to his professional activity, or does the purchase , indicating order a reference to VAT , the territorial jurisdiction of the court is that of reference of his town of residence in all other cases , the territorial competence is exclusively that of the court of the seat of the Seller


The full text article . 7 of Legislative Decree no . 196/2003 concerning the rights of the person concerned is available on the website of the Guarantor www.garanteprivacy.it .